Frequently Asked Questions

ShambaBoss is currently available for farms in Kenya only.

Public registration is available only when enabled. Check the registration page for current availability. Existing users can always sign in; farm invitations require an existing account.

Shambaboss is accessed through a web browser. Compatibility can vary by device and browser; sign in to check the features available to your account.

Some records can be taken offline. AI assessments and data syncing need an internet connection; offline availability depends on the feature, and changes sync when connectivity is available.

Currently, we support Swahili, English, Kikuyu, and Luo. We're actively working on adding more languages based on demand from farmers in Kenya.

Any weather information shown in Shambaboss is an estimate based on available forecast data. Conditions can differ locally, so check your farm and do not treat a forecast as a guarantee.

Packages are selected and quoted separately for each farm. Shared workflows on one farm are counted once; check your farm access before adding another farm.

ShambaBoss has farm profiles for dairy, layers and broilers. The records and tools available depend on the profile and features enabled for your account.

You can use the farm finance tools to record income and costs and review those records. They help organize farm information but do not replace professional accounting or tax advice.

No. AI-assisted assessments can be incomplete or wrong and are not a veterinary diagnosis. You make farm decisions; contact a qualified veterinarian for animal health concerns.

Examples often include cover cropping, composting, reduced tillage and crop rotation. Whether a practice suits a farm depends on local conditions and the farmer's goals.

You can keep farm records and review recommendations available in the app. ShambaBoss does not verify farming outcomes or enroll farmers in carbon-credit programs.

ShambaBoss does not enroll farmers in carbon-credit programs, certify eligibility or promise carbon-credit income. Check a program's requirements directly before relying on it.

Open Billing to select a farm, review its package total and complete verified checkout. Use the Team tab to manage invitations and employee access. Keep records for dairy, poultry, livestock, vegetables, fruit or field crops. Choose more than one package if needed. Shared tools are charged only once.

Yes, with paid or sponsored employee capacity for the farm. The owner funds Team separately from production packages; employees do not need a personal subscription. Create recipient-bound invitations from the Team tab and choose manager or worker permissions. The owner does not consume an employee seat, and payroll records are not login seats. Trial access is owner-only. Delegated task assignment is not part of this release.

Eligible livestock packages include access for one invited vet, separate from staff accounts. We check the vet's qualifications before they can sign off health records. You pay the vet separately for advice and treatment.

No. Every account starts with a 14-day trial. After the trial, paid farm package coverage or a valid farm sponsor/coupon code is required. Trial access is owner-only.

Check Billing for available M-Pesa and card options. Paid access starts after payment is confirmed. Use sponsor or coupon codes after signing in.

Absolutely. No lock-in contracts. After a paid period lapses, you get a 7-day grace period, then read-only access with export available. Nothing is deleted.

Prorated refunds are not offered for partial billing periods except where required by law.

Data rights and sharing are described in the Privacy Policy and are subject to applicable law. Review the policy for details about how account and farm information is handled.

Read our Privacy Policy for information about how account and farm data is handled. Avoid sending sensitive account or farm information in a general email.

Export options depend on the record type and the features available in your account. Check the export options shown in the app; formats and included records may vary.

Contact support for help with your farm packages, access or billing. Programme deployments can arrange additional onboarding support.

Available guidance and onboarding can vary by account or programme. Contact us to ask what support is currently available for your setup.

Email support@shambaboss.com with a description of the issue. An email app opens so you can review and send your message; response and resolution times are not guaranteed.